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Order status and lifecycle

Orders have statuses and follow a precise lifecycle:

Received: Order has been received by Lune, but has not been processed

Placed: Order has been placed against Bundles

Paid: Order has been paid

Retiring: Order has credits partially allocated or retired. The order's certificate is issued

Complete: Order has been fully retired. The order's certificate includes all retired credits

Cancelled: Order has been cancelled by user request

Failed: Order failed to process


Retirements are performed in discrete tonnes.

Orders for fractional tonne offsets are aggregated on a first-come-first-serve basis and retired as soon as their combined quantities reach 1 tCO2.

Aggregation occurs for orders belonging to the same account and beneficiary.

You can learn more about the credit retirement timelines here.

Order statuses